Winging It Podcast: Family Support Network

At PALCS, we know that family engagement is a vital part of success in a K-12 cyber school. In this episode of Winging It, we explore the Family Support Network, designed to help Learning Coaches—whether parents, grandparents, or trusted adults—thrive alongside their students.

🎓 Learn about our free membership toolkit, 1:1 coaching, and personalized resources that make online school more accessible and effective.
🧭 Discover how Family Ambassadors help guide new families through the online learning journey.
🎲 Hear how monthly virtual events foster community and connection across Pennsylvania.
📝 Find out how our Family Connection Survey helps tailor support to your needs.

Whether you’re supporting an elementary, middle, or high school student, this episode is your guide to building a stronger connection with your child’s PA Cyber Charter School experience.

Learn more: https://www.palcs.org

0:25 Introductions

01:04 What are Family Ambassadors?

01:26 Enrollment Calls

01:51 Learning Coach Support Session

03:04 Being a bridge between families and the school

04:41 Supporting students & Families as Navigators

06:15 Opportunities for socialization 

7:17 Family Connections Survey

08:45 Events as an Opportunity to meet with Family Ambassadors

09:22 What types of events are available? 

10:14 Are learning coaches always parents?

10:56 What are Learning Coach Support Sessions?

13:06 How does a Learning Coach reach out if they need help?

14:23 What happens in Learning Coach Sessions

15:16 Learning Couch Lounge

15:57 Family Support Network

16:58 Why do you like being a Family Ambassador?

18:33 Chenell’s experience as a Learning Coach 

20:26 Teaching Learning Coaches how to adjust to all of the moving parts

21:08 PALCS isn’t like a regular school

23:35 Cyber Learning is a Learning Process 

23:52 Family Ambassadors are here to help you 

24:42 Game Time

27:15 Concluding thoughts